3 Minutes Summary of Crucial Conversations

Come across this Blog while searching for information on gig economy. 

A quick read, but beneficial nonetheless. If you prefer video, it will take 6-minutes of your time.

Or you can do both. 

I CnP the quotes below.

Top 10 Quotes from Crucial Conversations

1. “A word fitly spoken is like apples of gold in baskets of silver.”
2. “An apology is a statement that sincerely expresses your sorrow for your role in causing—or at least not preventing—pain or difficulty to others.”
3. “As much as others may need to change, or we may want them to change, the only person we can continually inspire, prod, and shape—with any degree of success—is the person in the mirror.”
4. “At the core of every successful conversation lies the free flow of relevant information.”
5. “Goals without deadlines aren’t goals; they’re merely directions.”
6. “Instead of getting hooked and fighting back, break the cycle. See their aggressive behavior for what it is – a sign of violated safety – then step out of the conversation, build safety, and step back into the content.”
7. “It’s the most talented, not the least talented, who are continually trying to improve their dialogue skills. As is often the case, the rich get richer.”
8. “One of the best ways to persuade others is with your ears—by listening to them.”
9. “Practice doesn’t make perfect; perfect practice makes perfect.”
10. “Remember, to know and not to do is really not to know.”

Pic. The Book. 3 million copies sold.

Pic. Summary